Refund policy

SimpliShure 30-Day Refund Policy

At SimpliShure, we stand behind the quality of our products and aim to provide a simple, transparent customer experience. As part of this commitment, we offer eligible refunds within 30 days of purchase.
We do not accept product returns.

Refund Eligibility

Refunds may be approved if all of the following conditions are met:

  • The refund request is submitted within 30 days of the original purchase date

  • The request includes valid proof of purchase (order number or receipt)

  • The product is determined to be eligible for a refund based on the circumstances outlined below

Because we do not accept returns, customers are not required to ship items back to receive an eligible refund.

Eligible Refund Reasons

Refunds may be considered for the following reasons:

  • The product arrived damaged or defective

  • The wrong product was received

  • The product failed to function as described upon arrival

  • Other issues reviewed and approved by SimpliShure support

Supporting information (such as photos or a brief explanation) may be required to evaluate eligibility.

Non-Refundable Situations

Refunds will not be issued in the following cases:

  • Requests submitted after 30 days from the purchase date

  • Change of mind or buyer’s remorse

  • Normal wear and tear

  • Damage caused by misuse, improper handling, or failure to follow instructions

  • Gift cards or digital/downloadable products

  • Orders marked as final sale

How to Request a Refund

To request a refund, contact us at:

📧 simplishure@gmail.com

Please include:

  • Your order number

  • The reason for the refund request

  • Any relevant photos or details to help us review your claim

Our support team will review your request and respond with a decision.

Refund Processing

  • Approved refunds are issued to the original payment method

  • Refunds are processed within 5–10 business days after approval

  • Processing times may vary depending on your bank or payment provider

  • Shipping and handling fees (if applicable) are non-refundable

Final Decision

All refund decisions are made at the discretion of SimpliShure based on the information provided and compliance with this policy.